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Frequently Asked Questions

Please read our FAQ before sending us a message.

How can I sign into my Ccasuals.com account?

You can easily sign into your Ccasuals account with your username and password. Click the login button at the top (main menu) of the website, then enter your username and password.

OR

Click here to login.

I dont remeber my password. What can I do?
Click the following link and enter your email or username to get a link for you to create a new password.

Lost Password?

The link will be sent to your email. So, keep your registered email open.

How can I change my password?

Changing your Ccasuals.com password is easy. Simply login to your account and click the link below.

Edit Account

You need to remember your current password and have your new password handy.

How do I place an order on Ccasuals.com?
Finding an item, placing an order, and receiving your item is very easy on Ccasuals.com. Once you have found the item you want to buy, simply follow the steps below.

  • Click add to cart
  • Next, check the quantity that you want.
  • Then proceed to checkout to make payment.
  • Select a payment method.
  • Finally, click place order.

Can I get an invoice for my order?
Once your payment is confirmed and your order begins processing, you can easily download your invoice from your My Account Page on Ccasuals.com and print it out for your use.

Your invoice will also be attached to the email we send to you when your order begins to process as well as when your order is completed.

What is your Bank Account Number?

Please make payment only to our corporate bank account:

  • GTBank: 
  • Account Name: 

How do I pay for an order?

To pay for an item on Ccasuals.com, please follow the following steps:

  • ADD TO CART – Select the product (s) you want to buy, and click Add to Cart. If you can’t find the item, you can use our search box, go to My Browsing History, or My Wishlist (if you have previously added the product to your Wishlist.
  • PROCEED TO CHECKOUT – Update and confirm the quantity you want to buy and click Proceed to Checkout.
  • SELECT METHOD OF PAYMENT – Select Bank Deposit/Bank Transfer if you will be paying into Ccasuals Bank Account. Otherwise, select Debit/Credit Card (Note that we currently accept cards domiciled in naira).
  • PLACE ORDER – Once everything is set, click “PLACE ORDER”. You will receive an email and SMS notification to confirm your order. If you are paying via Bank Deposit or Bank Transfer, your order will not be processed until payment is confirmed.

 

How do I pay into your account? Can I pay through ATM Card?

You can pay online using your Mastercard, Visa Card, or Verve Card when you place an order. You may also pay by Bank Transfer/Deposit into our corporate bank account above.

All card payments are processed using Paystack Secure Payment Processor.

Do you deliver nationwide?
Yes, you can pick up your order from our shipping partners in any of the 36 states in Nigeria. After you make your order, you will receive an email to let you know how to pick up your order.

Always ensure you make your order with your most active phone number and email address. If you have any of questions, please call our customer care line: +234 816 924 2563.

Do you offer same day delivery?
Our delivery timeline is 2 to 3 days after payment unless otherwise stated on the product page. If we will be able to deliver earlier than our normal delivery timeline, we would contact you.

Can I pickup my order at your office?

Yes, you can opt to pick up your order at the office. Simply add a note to your order about that and ensure you have made payments ahead of our 2 to 3 days delivery timeline.

Yes, your data are safe and secure.

Our site is protected and you can decide to delete all your data by contacting us via email: info@ccasuals.com

Office Address:
No 27 Ezza Road(opposite Eko bank), Abakaliki Ebonyi State

Email: 
info@ccasuals.com

Phone: 
+234 816 924 2563

WhatsApp: 
+234 816 924 2563

Send us an email